Frequently asked questions

Ordering

How do I add a product to my shopping cart?

To add a product to your shopping cart, first go to the product page of the item. Then click on "add to cart". You can then choose to continue shopping or to complete the order directly.

How do I complete my order?

On the shopping cart page, click 'complete order'. If you have an account, you can log in with your account details. If you do not yet have an account, you can create one or order without registration.

How do I create an account?

To create an account, complete your order by clicking 'register' or click 'login' in the menu bar. Here you can create an account. For your next order, you only need to log in and place your order. You can optionally change the delivery address.

How do I order without registration?

If you want to place an order without registration, complete your order by clicking 'order without registration'. Here you fill in your billing and delivery address and choose your desired shipping and payment method.

What if the product is temporarily out of stock?

If the product is temporarily out of stock, this will be stated on the website. If your order contains a product that is out of stock, you will be personally informed of the expected delivery time. A partial delivery will then take place, and the backorder will be delivered at Piggy Proof's expense.

Payment

What payment methods can I use?

In the webshop, you can pay via iDeal, Mastercard, or VISA.

Do you charge extra fees for payment?

In the Piggy Proof webshop, payment with iDeal, Mastercard, and VISA is free.

Contact

What are Piggy Proof's contact details?

For questions about products and orders, you can contact us by mail or phone.

E-mail: info@piggyproofshop.com
Registered address: Neutronstraat 7, unit 15, 9743 AM Groningen, The Netherlands
Postal address: Same as registered address

The address for returning orders can be found on the "Return Policy" page.

Warranty & returns

How can I return my products?

You can register your return by emailing info@piggyproofshop.com, including your customer number, the packing slip number, and which products you wish to return.

Please note: it is not necessary to open the product to assess it. If the seal is broken, the product can no longer be sold as new. Any resulting depreciation may therefore be deducted from the refund amount. This depreciation can amount to up to 100% of the purchase price.

You can return products to:
Attn: Piggy Proof Shop
Neutronstraat 7, unit 15
9743 AM Groningen

Once we have received the package, we will send you a confirmation of receipt so you know the package has arrived. Detailed information regarding refunds can be found on the Return Policy page.

What warranty am I entitled to?

When purchasing products from the Piggy Proof webshop, the statutory warranty applies. Statutory warranty means that the item must do what the consumer can reasonably expect of it. There is no legal term attached to this warranty, because what the consumer can expect varies per item.

For questions about specific cases, always contact our customer service via info@piggyproofshop.com. Your question will be answered substantively within 2 working days.

Health & safety

Is there a risk of inhaling Nano Silicon Dioxide particles? And if so, do these Nano particles penetrate deep into the body?

Piggy Proof Premium Protectors and Active Perfume contain Nano Silicon Dioxide particles. The products are sprayed onto the surface to be treated using a pump spray. The spray nozzles used form droplets with a size of > 100 micrometers. The size of these droplets is so large that they are trapped in the respiratory tract, preventing them from reaching the lungs.

Withdrawal

What does the right of withdrawal entail?

As a consumer, you have the right of withdrawal. This means that you always have the option to return a product ordered online within a certain period. You have the right to withdraw from the agreement within a period of 14 days without giving reasons. During this period, you can do with the product what is reasonably necessary to assess the product. To assess the product, it is not necessary to remove the product from its packaging, which is why the packaging is sealed. If the seal of the packaging is broken, this will lead to a reduction in value, which will be charged to you. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, received the product. If you have ordered multiple goods with different delivery times in one order, the withdrawal period expires 14 days after the day on which you received the last product or part.

How can I exercise my right of withdrawal?

If you wish to notify us that you want to withdraw your order, please send the completed withdrawal form to info@piggyproofshop.com within 14 days of receipt. After sending the form, you have 14 calendar days to return the product. We kindly ask you to return the product in its original packaging as much as possible.

Nanotechnology

What does "Nano" mean?

"Nano" is the Greek word for "dwarf" and is used in technology as an order of magnitude, similar to how milli-, centi-, and kilo- are used. "Nano" means "billionth of something". A nanometer is a billionth of a meter. A human hair is approximately 80,000 nanometers thick. And one nanometer relates to one meter as a small football relates to the earth.

What is Nanotechnology?

"Nanotechnology" refers to the research, manipulation, and application of materials and objects with a size ranging from 1 to 100 nanometers, i.e., at a molecular level.

Do Piggy Proof products contain nanomaterials?

Piggy Proof Premium Protectors and Piggy Proof Active Perfume contain Silicon Dioxide (SiO2). In terms of size, the Silicon Dioxide particles used in Piggy Proof meet the "nanotechnology" definition.

What is Silicon Dioxide?

Silicon dioxide is an important component of glass; it is very hard, virtually insoluble, and resistant to many chemicals. The ultra-thin layer formed by Piggy Proof Premium Protectors is extremely strong, long-lasting, and invisible.

How "new" is the use of Silicon Dioxide?

The technology used to produce Nano Silicon Dioxide dates back to the early 1950s. This specific form of nanotechnology has therefore been in use for a long time. Recent innovations make Silicon Dioxide suitable for use in advanced coatings that make materials extremely water and dirt repellent. This makes it a superior and less health and environmentally harmful alternative to coatings based on fluorocarbon resins. Although Silicon Dioxide is a Nano material, it has a much longer history of safe and widespread use than more recently developed Nano materials such as carbon nanotubes and quantum dots.

Why does a surface treated with Piggy Proof Premium Protector become water and dirt repellent?

The Silicon Dioxide in Piggy Proof changes the way the surface reacts to dirt and moisture. The surface energy is lowered, and there is virtually no wetting of the surface, causing a water droplet to roll very strongly off the surface.

What happens to the Silicon Dioxide when Piggy Proof Premium Protector or Active Perfume is applied?

When the product is applied to a surface, it forms a film that dries. As the film dries, the Silicon Dioxide particles form a very strong, all-covering three-dimensional network. The concatenation of Nano particles into the "large" three-dimensional network is irreversible, so after drying there are no longer any "free Nano particles".

How stable is the three-dimensional network of dried Silicon Dioxide particles?

The three-dimensional network formed by the drying of the product is enormously strongly bound to the underlying surface. Any particles that become detached as a result of mechanical stress on the coated surface are always interconnected particles with a larger size than "Nano dimensions". It is not possible to form new Nano particles from the fully dried Silicon Dioxide layer.

Prices

Are the prices quoted inclusive of VAT?

Yes, all prices mentioned in the Piggy Proof webshop include VAT.

Shipping

Who will deliver my order?

Our packages are delivered throughout Europe by DHL. If you order on weekdays before 4:00 PM, it will be shipped the same day, and you will receive it the next day. An overview of delivery times to other European countries can be found on the "Return Policy" page.

What are the shipping costs?

For orders over €50 within the Benelux and Germany, you do not pay shipping costs for standard shipping. For orders up to €50, a shipping fee of €4.99 will be charged for shipments within the Netherlands, €6.99 for shipments to Belgium, and €8.99 for shipments to Germany.

How do I know where my package is?

When your package is shipped, you will receive a Track & Trace link by email. Through this link, you can find the status and location of your order. If you have not received a Track & Trace link, it may have been blocked by the spam filter. If this is not the case, please contact us.

How will delivery take place if I am not at home?

If you are not at home, your package will be delivered to a neighbor. If delivery to a neighbor is not possible, you will receive a card in your mailbox with which you can choose the next delivery time yourself: another day, preferred time slot, or delivery to a DHL service point.

Changes

How do I change my billing or delivery details?

By logging into your account, you can adjust your details. If you wish to change the billing or delivery details of a placed order, please contact customer service.

How do I change the contents of my shopping cart?

If you want to remove a product from your shopping cart, click the cross next to the number of products. If you want to change the number of units of a product, use the arrows next to the number of units.

How can I change or cancel my completed order?

Once the order is completed, you cannot change or cancel it yourself. We kindly ask you to contact our customer service so that we can process your request as quickly as possible.

What should I do if I received my cancelled package anyway?

If possible, we recommend refusing the delivery at the door. The carrier will then ensure that the package is returned to us. If you have already received the package, we kindly ask you to contact customer service.